Refund policy
This policy covers consulting engagements with Cloudorchestrate — audits, workshops, reviews, and briefings. It does not cover product licences or physical goods, which we do not sell.
Eligibility
Refunds apply to fees paid for scheduled services that have not been delivered, subject to the conditions below. Informational pricing on this site is not a charge.
Timeframe
Requests must be sent in writing to hello@cloudorchestrate.digital within 14 days of payment for unused prepaid work, or as soon as practicable if we cancel an engagement.
Full refunds
- We cancel an engagement and cannot offer a suitable alternative date within 30 days.
- You cancel more than 10 business days before a scheduled workshop or kickoff, and no substantive work has started.
- Duplicate payment or clear billing error.
Partial refunds
If work has started but milestones remain incomplete, we may refund the unused portion after deducting time already spent at the rates in your statement of work. Completed deliverables (briefs, taxonomies, decks) are non-refundable once delivered.
Non-refundable items
- Completed audits, workshops, and briefings.
- Deposits that secured scarce workshop dates when you cancel within 10 business days of the date, unless we rebook the slot.
- Third-party tools or data exports purchased on your behalf with prior written approval.
Cancellation and rescheduling
You may reschedule a workshop once without charge if you give at least 5 business days’ notice. Later changes may incur a rescheduling fee of up to 20% of the workshop fee. Repeated no-shows without notice forfeit the deposit for that session.
Work already started
Once we have begun discovery interviews, data review, or facilitation preparation, fees for that phase are due. Unused future phases may be cancelled under the partial refund rules.
Refund process and timing
Email hello@cloudorchestrate.digital with your invoice number and reason. We confirm eligibility within 5 business days. Approved refunds are returned by the original payment method within 10 business days of approval. Bank timelines may add further days.
Exceptions
Statutory rights under UK consumer law remain unaffected where you engage as a consumer. Business clients’ rights are as set out in the statement of work and these terms.
Contact
Refund requests: hello@cloudorchestrate.digital · +44 070 5046 8432 · 47 Tonbridge Rd, Cootham, RH20 6SJ, United Kingdom.